Why utilize a professional locksmith?

What does it mean to rekey a lock?

What does it mean to master key multiple locks?

Why are Electronic Access Control Devices becoming so popular?

The “DO NOT DUPLICATE” stamping on the head of a key – Will it provide key control and prevent reproduction or duplication?

“DO NOT DUPLICATE” – Does this prevent someone from having my key reproduced or duplicated?

Will a Security Specialist at High Desert Lock & Safe reproduce or duplicate my key, marked “DO NOT DUPLICATE” ?


Are there any exceptions that might allow a key which is stamped “DO NOT DUPLICATE” to be reproduced or duplicated by a Security Specialist at High Desert Lock & Safe?

When purchasing a safe, what are some of the factors that I should consider?

I know what my safe combination is, but I can no longer remember the correct procedure for dialing or, entering the combination numbers.

If I am locked out of my residence, business, or automobile or, I need a key made from a lock that I have no existing key ( ie… lockout services, requests for keys by code, the generation of first keys or an original key, etc…). What type of information will I need to provide?



top - Why utilize a professional locksmith?

High Desert Lock & Safe has a team of Security Specialists which have been trained in all aspects of security products, and security hardware applications, installation, service, and repair. Our knowledge and understanding of the many manufacturers’ security products & security hardware assures you, our customer, the best possible solution for your physical security needs. Our professional, factory certified locksmiths have the extensive knowledge and skills to solve your lock hardware and physical security problems – It’s what sets us apart from our competition.

We have extensive knowledge and training in the installation and servicing of knob & lever cylindrical locks, deadbolt locks, mortise locks, high security locks, digital access control locks, panic exit devices, storefront door locks, electrified locks, commercial cabinet and specialty locks.


top - What does it mean to rekey a lock?
Rekeying is the process of removing the internal pins from the lock and replacing with new pins to provide a different key combination configuration. Rekeying your existing locks is the most cost-effective method of eliminating of insuring that old keys no longer operate and prevent access. This eliminates lost or stolen keys, rendering them useless, as they will no longer operate the lock. Once rekeyed, only the new keys will operate the lock and you can now account for all of the new keys.


top - What does it mean to master key multiple locks?
Master Keying is a rekeying process, where the internal pinning combination configuration allows multiple keys to operate the locks within a system. Master Keying allows you to have one master key to operate multiple locks and have a different key operate each lock. Master Key Systems are commonly utilized in commercial buildings, industrial complexes, school campuses, hospital & medical facilities, and governmental facilities. Master Key Systems offer convenience and security.


top - Why are Electronic Access Control Devices becoming so popular?
Access Control Devices are the most popular security products today! Access Control Products offer a vast variety of features and capabilities – from as simple as a keyless mechanical push-button lock for your residence, to a more sophisticated Access Control System at your business which allows for keyless entry, time zoned access, and user tracking.


top - The “DO NOT DUPLICATE” stamping on the head of a key – Will it provide key control and prevent reproduction or duplication?
No. Most locksmiths will respect and maintain that it is an unethical and unprofessional practice to duplicate a key stamped “DO NOT DUPLICATE”. Although, many box stores, hardware stores, and discount outlets frequently have personnel who will not respect the “DO NOT DUPLICATE” marking or, will be provided false information by the customer and therefore will be misguided into reproducing or duplicating the key.

To prevent unauthorized key reproduction or duplication, there are several manufacturers which produce high security keys and lock cylinders – Schlage Primus, Medeco, and Kaba Peaks are some products offered which provide superior quality Key Control and High Security Lock solutions.


top - “DO NOT DUPLICATE” – Does this prevent someone from having my key reproduced or duplicated?
There are no laws governing the stamping or duplication of keys marked “DO NOT DUPLICATE”. It is a common myth that keys with “DO NOT DUPLICATE” on the head of the key will make it unlawful for someone to reproduce or duplicate the key. There is nothing preventing anyone from making the duplicate key.


top - Will a Security Specialist at High Desert Lock & Safe reproduce or duplicate my key, marked “DO NOT DUPLICATE” ?
Security Specialists at High Desert Lock & Safe will NOT reproduce or duplicate keys presented at the will-call counter, which are marked “DO NOT DUPLICATE”. It is not a professional or ethical practice, for anyone to willingly defeat or, intentionally reproduce or duplicate a key stamped “DO NOT DUPLICATE”.


top - Are there any exceptions that might allow a key which is stamped “DO NOT DUPLICATE” to be reproduced or duplicated by a Security Specialist at High Desert Lock & Safe? Occasionally, when physical evidence is sufficient, documenting the exact location of the lock to which the key operates and, proof of authority and/or ownership of the property to where the lock and operating key are physically attached. This usually requires a Security Specialist to perform an on-premises evaluation and documentation.


top - When purchasing a safe, what are some of the factors that I should consider?
•What is the primary purpose of your safe? Burglary, Fire, or both? Make sure that you match your needs with the correct construction, and labels to meet those requirements.
•Understand the size that you need. Make sure you leave enough room for growth. Home use as well as office use tends to increase over time. Leave room for expansion of your safe needs.
•Where will the safe be located? How much space will you need? Will the safe be accessible on a regular basis? A safe has no value if you don’t use it. Make sure that you have good access and the safe is convenient to use.
•What type of locking mechanism do you need? Both mechanical as well as electronic locks will work. Will you need to program a new combination on a regular basis? Do you need time delay, audit trail, or multiple users?
•Do you need a custom size or special interior? We can order a safe customized to your specific needs.
•Who will install the safe? We can provide delivery and installation of your safe at your home, office, or business location.
•Always bolt-down and secure your safe. We recommend that all safes be bolted down to the floor..


top - I know what my safe combination is, but I can no longer remember the correct procedure for dialing or, entering the combination numbers. If you refer to our links, we have some example procedures for the most common safe locks that may be useful.


top - If I am locked out of my residence, business, or automobile or, I need a key made from a lock that I have no existing key ( ie… lockout services, requests for keys by code, the generation of first keys or an original key, etc…). What type of information will I need to provide?

Our shop and/or field technicians will require the following;
• When you contact our shop, our security technicians will request some basic information about your request and, will provide you with some information of the documentation and identification requirements that you will need to provide prior to the service being performed.

• An Authorization Form will be completed and signed by the customer, which contains basic information documenting the requestor’s identification, name, address, telephone number, drivers license and/or government issued photo ID number, birth date, job location, description of work to be performed, authority and relationship to property.

• The customer will be requested to provide a valid drivers license or government issued photo ID. A copy of the drivers license or government ID will be attached to the authorization form, when a copy is available.

• The customer will be requested to provide reasonable and appropriate evidence, indicating that the customer has the authority to have the requested service completed. This is usually completed by verifiying and/or matching the customer’s identification to property tax bills, vehicle registrations/ownership titles, and/or other documents substantiating authority/ownership of the property to which the lock and/or key is related.

• The customer will be asked to sign the Authorization Form, which shall include a statement that;
    - the information provided by the customer is true and correct
    - the customer is the owner and/or, has the authority to;
           request a lock to be opened and/or by-passed by means other than an original operating key
           request and gain possession of a key cut by code
           request and gain possession of a first key generated
    - the customer shall indemnify and hold harmless the locksmith against liability
    - the customer has reviewed the accuracy and contents of the entire form.

NOTE: If our security technicians are suspicious that the information provided by the customer is false information, a request for law enforcement may be made to verify the validity of the information provided. All information obtained remains property of High Desert Lock & Safe, Inc.